Customer Complaints Satisfaction Survey


Thank you for taking the time to complete this online survey. This research is being carried out by UK Visas and Immigration in the Home Office.  

We would value your views and feedback about your recent experience of making a complaint to UK Visas and Immigration. The questions will take around five minutes to complete and will ask you about the service that you have received. The results of this survey will help us to improve the service that you and others will receive.

We would like to assure you that all the information we collect will be kept in the strictest confidence and only used for research purposes, to help us improve the service we provide. It will not be possible for us to identify you from the answers you provide.

Please use the previous and next buttons to move through the online form rather than the forward and back buttons on your browser. This will ensure that you are guided appropriately through the form.