This is the British Sign Language version of the Domestic Abuse Commissioner’s survey about domestic abuse services.

If you do not require a BSL version of the survey – please respond to the Written English version using the below link.

In this version of the survey, any text is available in BSL by watching the video that sits above it. 

This version of the survey allows you to read questions using either Written English or BSL.

You can respond to most questions in this survey by:
  • Selecting multiple-choice options (provided in written English)
  • Or by using the free text box to answer with your own words (using written English)
  • Or by uploading a video to answer with your own words (using British Sign Language). You can do this by selecting ‘choose file’ below a question, and selecting a recorded video.
The maximum video size you can upload is 50 megabytes. We recommend you record videos using low video quality, and keep recordings to no more than one minute. If you would like more time to answer a question, you can split your answer across more than one video, and upload up to 10 videos per question.

If you have trouble uploading a video response, please get in touch with our office, and we will arrange for an alternate method to transfer your recorded responses to us. 

Please read all of the information in this survey (using text, BSL videos or both) and answer the question at the bottom of this page before starting the survey.
What is this survey about?

This is a survey about your experience of thinking about using domestic abuse services, trying to use domestic abuse services, and what it is like using domestic abuse services.

We are running this survey so that we can understand what is good about domestic abuse services in different areas of the country, and what could be made better. We will tell public bodies like the Government and local councils about our findings so that they can improve domestic abuse services in your area.

By domestic abuse services we mean services that are just for helping people who have experienced domestic abuse. The organisation that provides the domestic abuse service might also provide other types of services. There is an explanation in the survey that explains what types of domestic abuse services exist in case you are unsure what we mean.
Can I take part in this survey?

You can respond to this survey if you have ever:
  • Used domestic abuse services OR
  • Tried to use domestic abuse services OR
  • Thought about using domestic abuse services
We’d like to hear from you even if you didn’t use any domestic abuse services.

You must also be aged 16 or over to respond to this survey, and live (or lived) in either England or Wales.
What will you be asking about?

The survey starts with questions about your experience of thinking about domestic abuse services and trying to use domestic abuse services. Depending on how you respond to these questions, you will then be asked about what stopped you from getting help or your experience of using domestic abuse services.

We will then ask a few questions about your background (e.g. age, gender, ethnicity) so that we can understand how people from different backgrounds have different experiences with domestic abuse services. This means we can tell Government how to improve services for everyone.

The survey will finish with a few more questions about finding out about and using domestic abuse services – but you can skip these if you don’t have time to answer more questions.
When do I need to complete the survey by?

The deadline for responses is 11:59pm on 14th February 2022.
How long will the survey take to complete?

The survey will take around 15 – 25 minutes to complete, depending on what questions you choose to answer.

It will take a bit longer if you would like to record and upload BSL responses       
Can I exit and re-enter the survey?

You can exit and save your place in the survey so that you can complete your response at a later time. You can do this by clicking the ‘Save and Continue Later’ link at the bottom of any page. You will then need to enter your name and e-mail address.

It is important that you enter your name and e-mail and then click ‘Save’ so that you receive a link to continue your response. Your name and e-mail will not be shared with our office, and you do not have to provide your real name.

If you do not receive a link to continue your response, please contact us at Remember to check your junk folder in case the e-mail is received there.
Who should I speak to if I have difficulty completing the survey?

If you have any difficulty in completing the survey or would like to complete the survey in another format, please contact
Will my response be private?

The survey is completely anonymous. We will not ask for personal information (like your name, e-mail, home address, or phone number). You should not include personal information in your response. The only time you will be asked for your name and e-mail is if you save and exit the response. This is so that you can be e-mailed a link to continue the response at a later date. This information will not be shared with our office.

We might share responses with a social research company to help us analyse responses. If you put any personal information in free text boxes, we will delete this before we send it to the social research company. If you are not completing the survey in English or if you provide a response using British Sign Language, we will also share your response with a translator. We will not be able to remove personal information before we send it to a translator. We will ask the translator to delete video uploads within three months of the survey closing. Our office will also delete video uploads within three months of the survey closing. 

We will include your response in our analysis even if you do not finish the survey.

We will not share your response with anybody else unless you tell us about a risk of serious harm to yourself or others. This means that we are worried that you or someone else is in immediate danger. If you tell us about a risk of harm, and provide personal information (like name, e-mail, or phone number) we might have to pass that onto the police or social services.

We will not be looking at responses until after 14th February 2022, so will not be able to respond immediately to any risk of harm. If you feel you are in immediate danger or risk of serious harm, please call 999. Alternatively, you can text 999 but you will need to register in advance ( 

We will also ask if we can share anonymised quotes from your response in our report to Government. This report will be available to the public. You do not have to say yes to this question to take part in the survey.
Who is the Domestic Abuse Commissioner?

The Domestic Abuse Commissioner, Nicole Jacobs, is an independent voice for victims and survivors of domestic abuse. The Commissioner can use her powers to raise public awareness and hold Government and agencies to account in tackling Domestic Abuse. You can find out more about our office at our website.

Support services

We have a list of domestic abuse helplines and other services that you can contact on our website. If you or someone you know is at immediate risk or feel that you are in danger, please call 999. Alternatively, you can text 999 but you will need to register in advance (

Please read the following statements and then answer the question below:
  • I have read the information about the research.
  • I understand that taking part is completely voluntary and anonymous. I will not provide information that could be used to identify me.
  • If I did provide information that could identify me and information about a risk of harm to myself or others I realise that the Domestic Abuse Commissioner’s Office may have to contact the police or social services.
  • I understand that I am able to skip any questions if I do not feel comfortable answering them.
  • I understand that the information I provide will be used for research purposes only.

1. Please confirm the below *